Important Delivery Information:
Each spa cover is custom made. Spa covers will normally take 7-21 business days to be manufactured and packaged for shipping.This is an oversize item. It is shipped through a common carrier freight company (large 18-wheeled truck) and will arrive at your address about 3-7 days after leaving the manufactures warehouse. The freight company will contact you in advance to schedule a delivery date and time.
Rush Orders:
4-10 business days to be manufactured and packaged for shipping plus transit time [see above]
The item will be delivered from the rear of the truck at your address. You will be required to accept and remove the merchandise from the rear of the truck. The freight company will not take it inside without charging additional fees, which you would be responsible for paying, as this was not included in the freight quote provided to you.
Package Inspection:
It is important to inspect the packaging for any potential damage that may have occurred while in transit. It is normal for the cardboard packaging to show some wear. However, if there is visible damage, refuse delivery of the order and contact the customer service associate from where you ordered your cover. If there appears to only be box damage and you decide to keep your cover for further inspection, be sure to note the box damage on the receipt you will be required to sign so a claim can be filed on your behalf – keep a copy of the signed and noted receipt for your records. If the package is accepted without any damage noted, any damage found or any claims needing to be filed will be the responsibility of the consignee.
Input choices on order form online or fax form
To purchase by phone, please call 800-333-9276
